December 23, 2020

Job type : Permanent

Schedule :40

Location : Delta

Who are we?

Catalys, British Colombia is a division of Crevier Group. We are a family business that was established in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we have the chance to feel daily at work. Our ambition for growth is materialized by our recent establishment of a multi-energy station, our national acquisitions as well as our organic growth. We invite you to visit www.crevier.ca for more information.

Why us?

We believe that what makes us strong is the sum of the individual talents that shape our team. That's why we care about the success and fulfillment of our employees. We contribute by offering a great diversity of projects, development opportunities through accessible training as well as internal promotion opportunities. If you like to work in the heat of the moment through a dynamic, collaborative working climate, and looking to grow professionally through a host of new challenges, look no further and set out together!

 

REPORTING RELATIONSHIP:

 

The Customer Service Representative reports directly to the Operation Manager.

 

JOB SUMMARY:

 

The Customer Service Representative answers the telephone and is responsible for receiving orders and ensuring appropriate follow-up with other departments.

 

MAIN ACTIVITIES:

 

- Greet clients at the counter.

- Receiving orders at the counter, by phone, fax and email

- Entry of orders into the customer order system.

- Confirmation of customer orders

- Follow-up of orders currently in progress.

- Distribution of orders to the warehouse staff

- Effective account file management, opening, classifying and invoicing using prescribed process.

- Manage documentation regarding shipping and delivery of products according to established procedures.

- Provide support to current and potential customers by recommending the line of products and services available.

- Coordinate required activities with other internal groups.

- Prepare documents using MS Office.

- Any other related activities may be added to the job description if needed.

 

REQUIRED COMPETENCIES

 

Technical skills:

Familiar with positive customer service practices

Familiar with computer software: MS Office (Word, Excel, Outlook)

 

Relational skills:

Able to work effectively in a focused team environment

Good communication skills both written and verbal

Good customer service and interpersonal skills

Ability to work under pressure

Organized and independent worker

Ability to remain sensitive to the customers’ needs

Flexible and attentive to the customers’ requests

 

REQUIRED QUALIFICATIONS

Education: Vocational education in administration or marketing

Experience: 3-5 years’ experience as a Customer Service Representative

 

Language:                  

Fluent in English, spoken and written