March 27, 2019

Job type : Permanent

Location : Delta, BC

Who are we?

We are a family business that was established in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we have the chance to feel daily at work. Our ambition for growth is materialized by our recent establishment of a multi-energy station, our national acquisitions as well as our organic growth. We invite you to visit crevier.ca for more information.

Why us?

We believe that what makes us strong is the sum of the individual talents that shape our team. That's why we care about the success and fulfillment of our employees. We contribute by offering a great diversity of projects, development opportunities through accessible training as well as internal promotion opportunities. If you like to work in the heat of the moment through a dynamic, collaborative working climate, and looking to grow professionally through a host of new challenges, look no further and set out together!

Catalys Lubricants Inc., a division of Crevier Group is searching for a Customer Service Representative for its British Columbia operations located at Delta BC.

Description:

• Answering telephone and electronic inquiries relaying telephone calls and messages;
• Reception – Greet customers and visitors, ascertain nature of business and direct to the appropriate person or department;
•  Order receiving and processing via the order entry system;
• Follow-up ensuring effective order fulfilment;
• Monitoring of group mailbox - Open and distribute incoming mail (regular and electronic) and co-ordinate the flow of information internally with other departments and organizations;
• Filing, label printing and invoicing;
• Providing direction on product support;
• Assist in staff training as required on various policies and procedures;
• Use of tracking spreadsheets - compiling data, statistics and other information supporting research activities and product tracking;
• Provide support to inventory management processes;
• Relief resource for inventory replenishment coordination;

REQUIRED COMPETENCIES

 Technical skills:         

• Effective customer service skills
• Competent in use of MS Office and email
• Above average knowledge of Vancouver, Fraser Valley and Vancouver Island cities and towns
• Self-starter

 Relational skills: 

• Desire to work in a team environment
• Competent communication skills both verbal and written
• Effective customer service and interpersonal skills
• Comfortable working under pressure
• Organized and able to work independently
• Sensitive to customer requirements
• Flexible and attentive to customer requests
• Detail oriented
• Ability to multitask

REQUIRED QUALIFICATIONS

• Vocational education in administration or marketing
• 3-5 years experience as a Customer Service Representative
• Fluent in English

If you are interested in being considered for this Customer Service Representative job opportunity, to apply, please send us your Resume and a cover letter at cv@crevier.ca

We thank all applicants, however only those selected for interviews will be contacted.