March 29, 2021

Job type : Permanent

Schedule :40

Location : Edmonton

Who are we?
Catalys Lubricants West, Edmonton is a division of Crevier Group. We are a family business that was established in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we have the chance to feel daily at work. Our ambition for growth is materialized by our recent establishment of a multi-energy station, our national acquisitions as well as our organic growth. We invite you to visit www.crevier.ca for more information.

Why us?
We believe that what makes us strong is the sum of the individual talents that shape our team. That's why we care about the success and fulfillment of our employees. We contribute by offering a great diversity of projects, development opportunities through accessible training as well as internal promotion opportunities.

If you like to work in the heat of the moment through a dynamic, collaborative working climate, and looking to grow professionally through a host of new challenges, look no further and lets get together!

  
JOB SUMMARY:  
The Customer Service Representative answers the telephone and is responsible for receiving orders and ensuring appropriate follow-up with other departments.  
 
MAIN ACTIVITIES:  
- Receiving orders at the counter, by phone, fax and email 
- Entry of orders into the customer order system. 
- Confirmation of customer orders 
- Follow-up of orders currently in progress. 
- Distribution of orders to the warehouse staff  
- Effective account file management, opening, classifying and invoicing using prescribed process. 
- Manage documentation regarding shipping and delivery of products according to established procedures. 
- Provide support to current and potential customers by recommending the line of products and services available.  
- Coordinate required activities with other internal groups. 
- Prepare documents using MS Office. 
- Any other related activities may be added to the job description if needed. 
- The candidate must be comfortable in a paperless environment. 
 
 
REQUIRED COMPETENCIES  
 
Technical skills: 
Familiar with positive customer service practices 
Familiar with computer software: MS Office (Word, Excel, Outlook) 
Open to new technologies 
 
Relational skills: 
Able to work effectively in a focused team environment 
Good comunication skills both written and verbal 
Good customer service and interpersonal skills 
Ability to work under pressure 
Organized and independent worker 
Ability to remain sensitive to the customers’ needs 
Flexible and attentive to the customers’ requests 
 
REQUIRED QUALIFICATIONS 
Education:  Vocational education in administration or marketing 
Experience:  3-5 years’ experience as a Customer Service Representative 
Language: Fluent in English, spoken and written