Customer Service Representative - Delta
Sommaire de l'emploi
Crevier Group has four business lines, offering a complete range of quality products with personalized service, based on reliability and the expertise of experienced teams. Crevier Group is continuing to expand Canada-wide. The family philosophy of proximity and reliability is reflected in the implementation of concrete strategies and actions throughout its history
03 janvier 2018
Horaire : Full-time
Lieu : Delta, BC
Crevier Group has four business lines, offering a complete range of quality products with personalized service, based on reliability and the expertise of experienced teams. Crevier Group is continuing to expand Canada-wide. The family philosophy of proximity and reliability is reflected in the implementation of concrete strategies and actions throughout its history
JOB SUMMARY:
The Customer Service Representative is responsible for handling enquiries for Lubricants and related products. He/she utilizes telephone, fax and email ensuring appropriate follow-up and processing of orders and requests.
MAIN ACTIVITIES:
- Answering telephone
- Reception
- Order processing via the order entry system
- Follow-up of orders to support effective delivery
- Monitoring of group mailbox
- Filing as required
- Label printing
- Invoicing
- Providing direction on product support
- Use of tracking spreadsheets
- Any other related activities that may be added to the job description as required
REQUIRED COMPETENCIES
Technical skills:
Effective customer service skills
Competent in use of MS Office and email
Self-starter
Relational skills:
Desire to work in a team environment
Competent communication skills both verbal and written
Effective customer service and interpersonal skills
Comfortable working under pressure
Organized and able to work independently
Sensitive to customer requirements
Flexible and attentive to customer requests
REQUIRED QUALIFICATIONS
Education: Vocational education in administration or marketing
Experience: 3-5 years experience as a Customer Service Representative
Language: Fluent in English
Si vous êtes intéressé par cette opportunité d'emploi, s'il vous plaît faire parvenir votre curriculum vitae et une lettre de motivation en toute confidentialité à rh@crevier.ca
Nous remercions tous les candidats, mais seules les personnes retenues pour une entrevue seront contactées.