Emploi disponible

Customer Service Representative - Delta

  • Horaire : Full-time
  • Lieu : Delta, BC

Crevier Group has four business lines, offering a complete range of quality products with personalized service, based on reliability and the expertise of experienced teams. Crevier Group is continuing to expand Canada-wide. The family philosophy of proximity and reliability is reflected in the implementation of concrete strategies and actions throughout its history

 

JOB SUMMARY:

The Customer Service Representative is responsible for handling enquiries for Lubricants and related products. He/she utilizes telephone, fax and email ensuring appropriate follow-up and processing of orders and requests.

 

MAIN ACTIVITIES:

- Answering telephone

- Reception

- Order processing via the order entry system

- Follow-up of orders to support effective delivery

- Monitoring of group mailbox

- Filing as required

- Label printing

- Invoicing

- Providing direction on product support

- Use of tracking spreadsheets

- Any other related activities that may be added to the job description as required

 

REQUIRED COMPETENCIES

Technical skills:


Effective customer service skills

Competent in use of MS Office and email

Self-starter

 

Relational skills:

Desire to work in a team environment

Competent communication skills both verbal and written

Effective customer service and interpersonal skills

Comfortable working under pressure

Organized and able to work independently

Sensitive to customer requirements

Flexible and attentive to customer requests

 

REQUIRED QUALIFICATIONS

Education:                  Vocational education in administration or marketing

Experience:                 3-5 years experience as a Customer Service Representative

Language:                   Fluent in English

La compagnie offre un environnement propre au développement personnel et professionnel ainsi qu’une rémunération et des avantages sociaux des plus compétitifs.

Si vous êtes intéressé à joindre cette équipe dynamique et que vous possédez les qualifications requises du poste, merci de faire parvenir votre curriculum vitae ainsi qu’une lettre de motivation à rh@crevier.ca.

Crevier remercie les personnes qui signifieront leur intérêt en soumettant leur candidature pour ce poste mais avise qu'elle communiquera seulement avec les personnes qui seront retenues pour une entrevue de sélection. Ce poste est ouvert tant aux hommes qu’aux femmes : l’usage du masculin ne sert qu’à alléger le texte.